Shipping & Returns

Shipping & Handling

• We ship to worldwide locations except for some limitations.
• Shipping cost is listed on the product information page. The shipping rate is based on the rates charged by local couriers.
• We will ship the product from our UK warehouse for all European countries’ orders.

Delivery Timeframe

• Orders will be available for shipment within 3 business days after payment has been cleared. Delivery time generally takes 7-12 business days to reach most of the European countries.
• You will receive a shipping confirmation email once the order has been shipped. A tracking number from the local courier will be provided to you. Buyers can also track the item through "My Account" on Fräulein3°8 website.

Insurance

• For high value orders, we recommend you purchase shipping insurance to protect against loss and damages during the shipping process. You can select the insurance option in your check out page. An additional charge of 0.5% of the total item price will apply.
• All items are carefully packaged for export delivery. Fräulein3°8 will not be liable to item damage or lost during the shipping process.

In the event that insurance was purchased and a claim for shipping insurance needs to be filed, please contact Customer Services to initiate the claim. Fräulein3°8 will refund the cost or replace the item upon receiving confirmation from the insurance company for the compensation.

Customs clearance, import duties and VAT

• All European countries’ orders will be shipped from our warehouses in UK or Germany, therefore the order will not be subject to import duties.
• The price we listed is VAT included.

Fräulein3°8 will not be responsible for any shipping or customs delay since this is outside our control.

Return Policy

• You may return new, unopened items for store credit, less a 20% restocking fee, within 7 business days of items arrival. All returned products must be in their original packaging with all included accessories intact.
• Defective or damaged items will be exchanged or the product cost credited for other store purchases if the buyer reports the problems within 7 business days of item arrival.
• For all returns, the buyer must contact Fräulein3°8’s Customer Services in writing to describe reason for returns and obtain a Return Authorisation Number prior to sending the items back for exchange or credit.
• The buyer will be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to Fräulein3°8 for exchange or credit. Shipping and handling fees will not be credited.
• The buyer will also be responsible for all shipping, insurance, and handling charges (where applicable) when Fräulein3°8 returns the replaced items to the buyer.
• Fräulein3°8 will not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer use a traceable mean to ship the product and purchase shipping insurance.

We will notify you by email once we have received and processed your returned item. We typically process your returned items within 3 to 5 days of receiving them.